Sharmax Motors (referred to as “we,” “us,” or “our”) has developed this Privacy Policy to outline how we collect, use, and protect your personal information. We value the privacy and security of our clients, both current and potential (referred to as “you” or “your”), and are dedicated to safeguarding the data we collect and process through your use of our services and products.

We gather certain information about visitors to our website and store, our existing customers, prospective clients, and participants in our events, promotions, surveys, and other activities. This policy explains what data we collect and how we use it to improve our services for you.

By using our website(s) or sharing information with us, you agree to the collection, processing, and transfer of your information, including cross-border transfers, in line with this Privacy Policy.

We may collect a range of information, including your name, contact details, IP address, job title, credit card and financial information, driving license and ID details, gender, date of birth, personal interests, and any other details you choose to provide. Additionally, we may collect information on your purchase orders and history, motorcycle details, product warranties, guarantees, and repairs. We also gather data on your use of our website, as well as demographic and geographic information, your product and service interests, and your marketing preferences.

You may provide information directly to us, for example, through our website, by contacting our customer service team, placing an order, making an inquiry, or participating in contests, promotions, surveys, or events. We may also gather information when you visit our store. Additionally, we may receive data from authorized Sharmax Motors dealers, affiliated entities, selected business partners, or third parties and may combine it with information we already hold about you.

Protecting your personal information is a priority for us. We use a range of security measures, including encryption, physical and IT access controls, and organizational safeguards to manage and restrict access to your data. Our security practices are regularly reviewed to ensure your information is handled safely and securely.

We may collect and use your information for the following purposes:

• To provide the motorcycles, products, and services you’ve requested, process and fulfill orders, and meet our legal and contractual obligations, including billing, shipping, warranties, and guarantees.
• To supply information or quotes you’ve requested and respond to your inquiries.
• To review and determine eligibility for financing if applicable.
• To improve our website, along with Sharmax Motors products and services.
• To understand your preferences, personalize your experience, and tailor Sharmax Motors products and services to your profile.
• To manage and facilitate contests, prize draws, promotions, and events.
• For advertising and to share updates on Sharmax Motors products, services, programs, promotions, and events. We may also conduct surveys, analysis, and market research unless you’ve opted out of receiving marketing messages.

We may share your information for the purposes mentioned above with:

• Sharmax Motors’ subsidiaries, affiliates, and business partners who provide Sharmax-branded products or services.
• Authorized Sharmax Motors dealers.
• Service providers who support our operations, such as IT services and mail delivery.
• Business partners, including marketing agencies or other parties, if you choose to sign up for their services.

We may also share your information with third parties, including law enforcement and regulatory bodies, in cases of legal or regulatory requirements, if our business is sold, or to help prevent fraud.

Some of the third parties we share your information with are based outside the UAE, in countries with different data protection standards. However, we have implemented safeguards to ensure your information remains protected during these transfers.

Our website may include links to third-party sites. We are not responsible for the security or privacy practices of these sites, so we recommend reviewing their privacy policies to understand how they handle your information.

When you share your contact details, you may have the chance to receive newsletters and promotional updates from Sharmax Motors and its affiliates. These may include information on the latest Sharmax products, services, and special offers. You can unsubscribe, adjust your preferences, or request removal from our marketing list at any time by following the unsubscribe link in our messages or by contacting us directly.

We use cookies to personalize content and ads, analyze our traffic to enhance your experience on our website.

a. What is a Cookie?

A cookie is a small piece of data, often containing a unique identifier, that a website sends to your browser and stores on your device. Cookies allow websites to track visitor activity, store preferences, and personalize your experience. While cookies help tailor content to your interests, you can control how they work on your device. Most browsers let you choose to accept all cookies, get notifications, or block them entirely. Note that blocking cookies may limit certain features on the Sharmax Motors website. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

Each time you visit Sharmax Motors’ website, pages you view are downloaded along with a cookie. This allows us to recognize return visitors by checking for a cookie from previous visits. Many websites use this approach to better understand visitor engagement.

b. How Does Sharmax Motors Use Cookies?

Cookies help us understand visitor preferences, which allows us to enhance your experience. For instance, if you previously visited our educational content, a cookie may help us suggest similar information on your future visits.

We do not knowingly collect any personal information from children under the age of sixteen (16) without parental consent, unless permitted by law. If you are under 16 please do not provide us with information about you unless your parent or guardian permitted you to do so.

To access, update, or correct the information we hold about you, change your marketing preferences, or if you have questions about this privacy policy, please contact us at:

info@sharmaxmotors.com

Sharmax Motors reserves the right to modify this Privacy Policy at any time by posting the updated version on our website. Any changes in how we process your information will be reflected in the revised policy.